1. What types of lamps do you sell?

At LightenIt, we offer a unique selection of lamps, including:

• Levitating lamps
• Moonlights and lamps
• Study modern lamps with several features
• Tree lamps

2. How do the levitating lamps work?

Our levitating lamps use magnetic levitation technology to float in mid-air. This creates a stunning visual effect and adds a touch of magic to any space.

3. Are your moonlights and lamps realistic?

Yes, our moonlights and lamps are designed to closely mimic the appearance of the moon. They feature detailed lunar surface textures and emit a soft, calming glow, perfect for creating a serene atmosphere.

4. What features do the study modern lamps have?

Our study modern lamps come with several features, including adjustable brightness, touch controls, USB charging ports, and built-in timers. They are designed to provide optimal lighting for reading, studying, or working.

5. What makes your tree lamps special?

Our tree lamps are crafted to resemble beautiful, natural trees. They provide soft, ambient lighting and serve as elegant decorative pieces that can enhance the aesthetic of any room.

6. Do your lamps require special maintenance?

Most of our lamps are low-maintenance. For levitating lamps, it's important to keep the magnetic base and the lamp itself free from dust and debris. Other lamps, such as moonlights and tree lamps, can be cleaned with a soft, dry cloth.

7. Can I return or exchange a lamp if I'm not satisfied?

Yes, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange the lamp within 30 days of receipt. Please refer to our return policy page for more details.

8. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery takes 5-10 business days. You will receive a tracking number once your order has been shipped.

9. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination. Please check our shipping policy page for more information.

10. How can I contact customer support?

You can reach our customer support team via email at support@lightenit.com or by using the contact form on our website. We are here to help with any questions or concerns you may have.

11. How do I request a refund?

To request a refund, please follow these steps:

1. Contact our customer support team at support@lightenit.com within 30 days of receiving your order.
2. Provide your order number and the reason for the refund request.
3. Our team will review your request and provide you with instructions on how to proceed.
4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

12. How do I return a product?

To return a product, please follow these steps:

1. Contact our customer support team at support@lightenit.com within 30 days of receiving your order.
2. Provide your order number and the reason for the return.
3. Our team will provide you with a return authorization and instructions on where to send your returned item.
4. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
5. Ship the return to the address provided by our customer support team.
6. Once your return is received and inspected, we will notify you of the approval or rejection of your return.

13. How do I exchange a product?

To exchange a product, please follow these steps:

1. Contact our customer support team at support@lightenit.com within 30 days of receiving your order.
2. Provide your order number and the reason for the exchange request.
3. Our team will provide you with instructions on how to proceed with the exchange.
4. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
5. Ship the item to the address provided by our customer support team.
6. Once your return is received and inspected, we will process the exchange and ship the new item to you.

14. How do I track my order?

To track your order, follow these steps:

1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
2. Visit the carrier's website and enter the tracking number to view the status of your shipment.
3. If you have any issues tracking your order, please contact our customer support team at support@lightenit.com for assistance.

15. What is the warranty on your lamps?

We offer a one-year warranty on all our lamps. If you experience any issues with your lamp due to manufacturing defects within this period, please contact our customer support team for a replacement or repair.

16. How do I care for and clean my lamp?

To clean your lamp, use a soft, dry cloth to gently wipe away dust and debris. Avoid using harsh chemicals or abrasive materials, as these can damage the surface of the lamp. For levitating lamps, ensure the magnetic base remains clean and free of obstructions.

17. Can I use smart bulbs with your lamps?

Yes, many of our lamps are compatible with smart bulbs. Please check the specifications of your specific lamp model to ensure compatibility. If you have any questions, our customer support team can provide further guidance.

18. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. If you're interested in purchasing multiple lamps, please contact our sales team at sales@lightenit.com to discuss bulk pricing and special offers.

19. How can I stay updated on new products and promotions?

To stay updated on our latest products and promotions, subscribe to our newsletter. You can sign up on our website to receive exclusive offers, product launches, and news directly in your inbox.

20. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. During checkout, you can choose the payment method that is most convenient for you.

21. How do I update my order information?

If you need to update your order information, such as the shipping address or contact details, please contact our customer support team as soon as possible at support@lightenit.com. We will do our best to accommodate your request if the order has not yet been shipped.

22. What should I do if my lamp arrives damaged?

If your lamp arrives damaged, please contact our customer support team immediately at support@lightenit.com. Provide your order number and photos of the damaged product. We will arrange for a replacement or refund as quickly as possible.

23. Can I customize my lamp?

At this time, we do not offer customization services for individual lamps. However, we are always looking to expand our offerings, so please stay tuned for future updates. If you have specific customization requests for bulk orders, please contact our sales team to discuss potential options.

We hope these FAQs have been helpful! If you have any other questions, please don't hesitate to reach out to us.